CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?
You may place an order on www.lublue.shop without creating a customer account by using the guest checkout option.
However, creating an account allows you to:
- Save and manage your shipping and billing information
- View order history and past purchases
- Track shipments from your account dashboard
Creating an account is free and optional.
THE ITEM IN MY CART IS NO LONGER AVAILABLE. WHAT CAN I DO?
All products offered by LuBlue are produced in limited quantities. Items placed in your cart are not reserved and remain available for purchase by others until your checkout is completed.
If the item becomes unavailable before your order is placed, we encourage you to sign up for restock notifications directly on the product page. If and when the item is restocked, you will receive an email alert giving you the opportunity to purchase it.
CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN CONFIRMED?
To request a change or cancel your order, please contact us immediately via:
📧 hello@lublue.shop
💬 WhatsApp: [Insert WhatsApp Contact Link]
We will make every reasonable effort to accommodate your request provided the order has not yet shipped. Once your order has been dispatched, we are unable to modify or cancel it.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following secure payment options:
- Major credit and debit cards (Visa, Mastercard, Amex)
- Apple Pay
- PayPal (via manual request)
- Stripe
Important: To use PayPal, please email us at hello@lublue.shop, and we will generate a secure payment link for you.
IN WHAT CURRENCY WILL I FINALLY PAY?
All prices on our website are displayed in the local currency relevant to your region. However, final payments are processed in USD. As a result, your final charged amount may differ slightly based on real-time currency conversion and your bank’s exchange rate policy.
HOW CAN I RECEIVE ORDER CONFIRMATION?
After your payment is successfully processed, you will receive an order confirmation email within 24 hours. This email will contain your order details, payment summary, and shipping information.
Need Help?
If you have questions about your order, reach out to LuBlue Customer Support:
📧 hello@lublue.shop
💬 WhatsApp: [Insert WhatsApp Link]
We’re here to help.
Can I Exchange an Item for a Different Size or Color?
We don’t currently offer direct exchanges. If you’d like a different size or color, simply return the item you have and place a new order for the preferred item.
Which Items Are Non-Returnable?
Some items are final sale and cannot be returned. These include:
- Custom or personalized pieces
- Underwear and swimwear
- Personal care or beauty items
Not Sure If Your Item Qualifies?
Just reach out to us at hello@lublue.shop — we're happy to help.
What Should I Do If My Item Arrived Damaged or Faulty?
We’re sorry to hear that! If something’s wrong with your order, please contact us immediately at hello@lublue.shop with your order number and a photo of the issue. We’ll take care of it right away.
How Do I Return Something?
We get it — sometimes it’s just not the right fit. You can request a return within 14 days of receiving your order, as long as the item meets our return conditions.
Visit our How to Make a Return page for step-by-step instructions.
How Do I Know If You’ve Received My Return?
We’ll send you a confirmation email as soon as your returned item arrives at our warehouse.
If it’s been more than 10 days since you shipped the return and you haven’t heard from us, please reach out to hello@lublue.shop.
When Will I Get My Refund?
Once your return is received and approved, we’ll issue your refund to the original payment method. It may take up to 10 business days for the funds to appear in your account, depending on your bank or card provider.
How Are Refunds Handled for Cash on Delivery (COD) Orders?
For COD orders, refunds are issued as store credit (points) to your LuBlue account. These points can be used toward future purchases.
How Can I Reach You?
We're always happy to hear from you.
You can contact us via:
- Phone: +44 330 027 2383
- Email: hello@lublue.shop
- WhatsApp, Telegram, Facebook Messenger, or Instagram
You can also use the contact form on this page, and we’ll get back to you as soon as possible.
Not Sure What Size to Order?
No worries — we’re here to help! Just message us on WhatsApp, Messenger, or email us at hello@lublue.shop, and we’ll guide you through the best fit based on your preferences.
Why Aren’t Some Items Available in the EU, Switzerland, or Norway?
Due to current logistics limitations, we’re unable to ship certain items to those regions. We’re working on solutions — stay tuned.
The Item I Want Is Out of Stock. Will It Be Restocked?
We keep our collections intentionally limited — but sometimes, returns happen.
Sign up for restock notifications on the product page, and we’ll email you the moment it’s back.
How Often Do You Release New Items?
We drop fresh capsules monthly — designed to pair effortlessly with previous pieces and help you build a timeless, relaxed wardrobe.
Want a Sneak Peek?
Check out our Coming Soon section.
Can I Check If Something’s in Stock at Your Dubai Stores?
Yes! Just look for the “Store Availability” link on the product page.
We recommend calling ahead, as availability updates may experience a slight delay.
What Payment Methods Do You Accept?
We accept the following payment options:
- Credit/Debit Cards
- Stripe
- PayPal (To pay via PayPal, contact us — we’ll send you a secure payment link.)
Please note: while prices on the website are shown in your local currency, you will be charged in AED at checkout. The final amount may vary slightly due to exchange rates. Once your payment is processed, you’ll receive an email confirmation within 24 hours.
How Does Cash on Delivery (COD) Work?
Paying in cash: You can pay in cash to the courier when your order arrives (up to a limit of 800 USD per order). Please have the exact amount ready, as couriers may not carry change. We do not accept cheques.
Refunds for COD orders: Refunds for COD purchases are issued as store points credited to your account. These points can be used for future purchases.
How Do I Use Points to Pay for My Order?
Points are added to your account when you receive a refund for a COD order. Here’s how they work:
- You can use points at checkout.
- Points are valid for 12 months from the date they’re issued.
- If your order costs less than your points balance, the full amount will be covered and the remaining points stay in your account.
- If the order total is more than your points, you can split the payment between points and another method (card or COD).
- If you return a purchase paid with points, those points will be recredited to your account.
Can I Split My Payments?
Yes! We offer Affirm as a payment option — a flexible service that lets you pay in interest-free installments.
To use Affirm:
- Select Affirm at checkout.
- Choose your payment plan.
- Sign up or log in to complete your first installment.
- Manage future payments directly in the Affirm app.
Do You Offer Discounts or Seasonal Sales?
Yes, we do! We run sales during select times of the year. To stay in the loop, keep an eye on our website and follow us on Instagram
@lublue.shop.
Want to Be the First to Know?
Subscribe to our email newsletter and never miss a thing — including upcoming collections, exclusive offers, and special events.
What’s “Pre-Order Only”?
Some pieces are too special to keep in regular stock — that’s where Pre-Order Only comes in. It’s a limited drop of exclusive LuBlue styles made just for you and available only through pre-order.
These items ship from a separate warehouse, so they’ll take a bit longer to reach you. You’ll see the estimated shipping date at checkout.
What’s “Early Access”?
Early Access is your backstage pass to upcoming LuBlue releases — think of it as a preview shop before the official drop. It’s updated weekly, and you get first dibs on our newest pieces before they hit the main site.
Heads up: Early Access orders ship after the official launch. Check the estimated dispatch date when ordering.
So What’s the Difference?
Early Access = a head start on regular stock.
Pre-Order Only = exclusive styles that never hit our main collection.
Pre-Order Only pieces take the longest to arrive, as they’re shipped separately and made in small batches. Early Access styles are part of the core line and will later appear alongside everything else.
How Long Do I Have to Wait?
Each product card shows a dispatch estimate. As soon as your pieces arrive at the warehouse, we’ll send you an email. Shipping times vary by location.
Can I Mix Items from All Categories in One Order?
You can — just know that everything will ship together once the last piece is ready. If you’re in a rush to get in-stock items sooner, place two separate orders.
Redeeming Your E-Gift Card
LuBlue E-Gift Cards are redeemable exclusively for merchandise available at www.lublue.shop. To apply your gift card:
- Enter your E-Gift Card number during checkout in the “Discount Code or Gift Card” field.
- E-Gift Cards cannot be redeemed in-person or at any physical retail locations.
For more details on website transactions, refer to our Terms of Service.
Partial Use & Multiple Orders
You may use your E-Gift Card balance across multiple transactions until the full balance is depleted. Remaining balances will automatically be applied to your next eligible purchase.
Sending an E-Gift Card as a Gift
After purchase, the buyer will receive a confirmation email with a unique link. This link can be forwarded or shared as a gift with the recipient.
Returns & Refunds for Purchases Made with E-Gift Cards
If you return an item originally purchased using an E-Gift Card, the refunded amount will be credited back to the same E-Gift Card. No cash or alternative refund methods will be issued, except as required by law.
Combining Gift Cards
At this time, only one (1) E-Gift Card may be applied per transaction. Combining multiple gift cards at checkout is not supported.
Checking Your Gift Card Balance
To check your current balance, please contact our Customer Support at:
📧 hello@lublue.shop
Please include your full name and gift card number for verification.
Expiration & Validity
LuBlue E-Gift Cards are valid for a period of twelve (12) months from the date of purchase. Any unused balance after the expiration date will be forfeited, unless otherwise required by applicable state or federal law.
Legal Notice
LuBlue E-Gift Cards are not reloadable, refundable, or redeemable for cash except where required by law (including where balances are below legal thresholds in certain U.S. states). Lost or stolen cards will not be replaced. Treat E-Gift Cards like cash.
Questions?
If you have any questions or need assistance, contact us at:
LuBlue Customer Support
📧 hello@lublue.shop
