Privacy policy

Introduction

Welcome to LuBlue!

These Terms and Conditions (the “Agreement”) govern your use of our online store located at www.lublue.shop (the "Site") and the purchase of goods through it. By accessing and using the Site, you agree to comply with the terms of this Agreement. If you do not agree with any part of this Agreement, you must refrain from making a purchase.

This Agreement represents an offer, and by placing an order with us, you agree to these terms and conditions as they apply to your purchase. The following terms are intended to be in compliance with relevant U.S. laws, including those applicable in Florida.

1. Agreement Acceptance

By placing an order on our Site, you (the “Buyer”) agree to the terms outlined in this Agreement, which includes, but is not limited to, the processing of your personal data in accordance with our Privacy Policy. If you do not accept any of the terms, please refrain from purchasing.

2. Terms and Definitions

  1. Order: A request submitted by the Buyer to purchase goods from the Site. This includes providing relevant information, such as personal details and delivery preferences, via the “Shopping Cart” or “Checkout” sections.

  2. Buyer: An individual who is capable of entering into a binding agreement and has accepted the terms of this offer by completing the purchase of goods for personal, non-commercial use.

  3. Recipient of the Order: An individual designated by the Buyer to receive the goods purchased through the Site.

  4. Seller/Operator: LuBlue LLC, a company registered under the laws of the United States of America, with its primary operations located in Florida. For contact information, please refer to the "Contact Us" section of the Site.

  5. Site: The LuBlue website located at www.lublue.shop, where products are offered for sale and transactions are conducted.

  6. Goods: The items sold by LuBlue, including clothing, accessories, and other merchandise available for purchase on the Site.

  7. Online Store: The online store operated by LuBlue, where the Goods are displayed for purchase, and the relevant terms of payment and delivery are outlined.

  8. Personal Data: Information that can identify an individual, such as your name, email, phone number, payment details, and shipping information, which is voluntarily provided by you during the ordering process. This may also include automatically collected data, such as cookies.

  9. Cookies: Small files placed on your device by the Site to enhance your browsing experience, personalize content, and remember your preferences and activity on the Site.

  10. Delivery Service: Third-party courier or shipping company responsible for delivering purchased Goods to the Buyer as per the order placed on the Site.

  11. Seller’s Warehouse: The location from which goods are shipped, located in Florida, USA.

3. Privacy Policy

The privacy and security of your personal information are important to us. Our Privacy Policy outlines how we collect, use, and protect your personal data when you use our Site or make a purchase. By placing an order, you consent to our collection and use of your personal information as described in the Privacy Policy.

  1. Data Collection: When you place an order, we collect information that you provide directly, such as your name, email, shipping and billing addresses, phone number, and payment details.

  2. Cookies: We use cookies and similar technologies to enhance your experience by remembering your preferences, personalizing content, and improving the performance of the Site.

  3. Third-Party Sharing: We may share your personal data with third-party services that help us fulfill your orders, such as payment processors and delivery services. These partners are required to protect your data in accordance with applicable laws.

4. Use of Personal Data

Your personal data may be used for the following purposes:

  1. Order Fulfillment: To process your orders, payments, and shipments.

  2. Customer Support: To assist you with any inquiries or issues related to your orders.

  3. Marketing: To send you promotional emails and updates about new products, services, or offers (if you have consented to receive such communications).

  4. Legal Compliance: To comply with applicable laws and regulations, including tax and financial obligations.

You have the right to opt-out of marketing communications at any time by following the instructions in the emails or contacting us directly.

5. Terms of Sale

  1. Product Availability: All products listed on the Site are subject to availability. In the event a product is out of stock, we will notify you and offer alternatives or a refund if applicable.

  2. Pricing: Prices for goods are listed on the Site and are subject to change. The price at the time of your order will be the price you are charged.

  3. Payment Methods: We accept various payment methods, including credit cards, debit cards, and other online payment services. All payments are processed securely.

  4. Shipping and Delivery: Orders will be shipped according to the delivery options selected at checkout. Shipping fees and delivery times vary based on your location and the delivery service provider.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Agreement, including processing orders, complying with legal obligations, and resolving disputes.

7. Consumer Rights

As a consumer, you have rights under U.S. and Florida law, including:

  1. Right to Access: You may request access to the personal data we hold about you.

  2. Right to Correction: You can request corrections to inaccurate or incomplete information.

  3. Right to Deletion: You may request the deletion of your personal data, subject to certain legal limitations.

  4. Right to Object: You have the right to object to the processing of your data for marketing purposes or other legitimate interests.

  5. Right to Withdraw Consent: If you previously consented to receive marketing communications, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the information in the "Contact Us" section.


8. Shipping and Delivery

  1. Delivery Service: Goods purchased through the Site will be delivered by a third-party delivery service, which may vary based on your location.

  2. Shipping Address: It is your responsibility to provide accurate shipping information when placing your order. Any delays or issues due to incorrect information will not be the responsibility of the Seller.

9. Limitation of Liability

To the extent permitted by law, LuBlue shall not be held liable for any indirect, special, consequential, or punitive damages arising out of or in connection with the use of the Site or the purchase of Goods. Our liability for any direct damage is limited to the total amount you paid for the goods in question.

10. Changes to the Agreement

We reserve the right to amend this Agreement at any time. Any changes will be posted on the Site, and the “Effective Date” will be updated. By continuing to use the Site or make purchases after the changes, you accept the modified Agreement.

11. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the United States, and any disputes will be subject to the exclusive jurisdiction of the courts in Florida. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12. Contact Us

If you have any questions or concerns regarding this Agreement or your privacy, please contact us at:

LuBlue LLC
Email: loveyou@lublue.shop
Phone: ________________________
Address: _______________________

General Provisions

This Public Offer applies to all products and services presented on the website www.lublue.shop (the “Site”) operated by LuBlue LLC (the “Seller”), as long as such items and services are available in the online catalog and described accordingly.

This Offer is deemed accepted by the Buyer at the moment the Buyer places an order through the Site, including but not limited to submitting information and confirming purchase details on the checkout page. By doing so, the Buyer enters into a legally binding agreement (the “Agreement”) with the Seller, in accordance with applicable laws of the State of Florida and the United States of America.

This Agreement is considered a standard form (adhesion) contract and does not allow for individual negotiation of terms. By proceeding with the checkout process, the Buyer accepts the Agreement without any exceptions or modifications.

Buyers may place orders through the online store 24 hours a day, 7 days a week, except during scheduled maintenance or temporary technical interruptions.

Information regarding delivery times, pickup locations (if applicable), and return procedures is available on the Site in the “Shipping” and “Returns” sections. All Buyers are responsible for reviewing these terms prior to making a purchase.

The relationship between the Buyer and the Seller is governed by the laws of the State of Florida and applicable federal U.S. laws. In the case of data protection and privacy for Buyers residing in the European Union, compliance with the General Data Protection Regulation (GDPR) is observed to the extent required.

The Seller reserves the right to update, revise, or modify this Agreement at any time by publishing an updated version on the Site. The Buyer agrees to periodically review the Agreement for changes. Any changes become effective upon posting and apply to all subsequent orders unless otherwise specified.

All content on the Site, including product descriptions, photographs, graphics, and other materials, is the intellectual property of the Seller or its affiliates. Buyers may view, download, or print content for personal, non-commercial use only. Any reproduction or use of content for commercial purposes without prior written consent is prohibited.

Subject of the Agreement

Under this Agreement, the Seller agrees to sell, and the Buyer agrees to purchase, the Goods listed on the Site in accordance with the prices and terms displayed on the corresponding product pages.

By placing an order, the Buyer confirms their full and unconditional acceptance of this Offer, including any provisions related to the collection and processing of personal data as described in the Privacy Policy.

A retail sales contract is considered concluded when the Seller issues a payment confirmation to the Buyer — such as a digital invoice, receipt, or email confirmation — indicating that payment has been successfully received.

The Buyer acknowledges and agrees that the Seller may engage third parties (such as logistics providers or fulfillment partners) to fulfill the Agreement, while the Seller remains fully responsible for its execution.

Important Compliance Statement:
In accordance with U.S. federal trade regulations, LuBlue does not engage in business with or ship products to individuals or entities located in OFAC-sanctioned countries or territories subject to U.S. government trade restrictions.

Order Placement and Customer Conduct

Orders on the Site are placed directly by the Buyer. Registration is not required, but the Buyer is responsible for providing accurate information and maintaining the confidentiality of their account if they choose to create one.

Communication between the Buyer and LuBlue representatives must reflect mutual respect and basic standards of professionalism. Abusive, obscene, threatening, or harassing language toward our team—regardless of the medium—will not be tolerated and may result in order cancellation or denial of service.

Information Required to Place an Order

To complete an order, the Buyer must provide the following information:

  1. Full name of the Buyer and/or the recipient (if different);

  2. Contact details, including a valid email address and phone number;

  3. City and state;

  4. Preferred delivery method;

  5. Accurate shipping address;

  6. Payment method (for card payments, the relevant billing details must be submitted);

  7. Gift certificate information (if applicable);

  8. Any other information reasonably requested by LuBlue to fulfill the order.

Buyers are solely responsible for the accuracy and completeness of the information they submit. LuBlue is not liable for delays, missed deliveries, or failed transactions resulting from incorrect or incomplete information.

Order Fulfillment and Cancellations

If any item in an order is unavailable at the time of processing, LuBlue reserves the right to cancel that item or the entire order. Buyers will be notified via email to the address provided at checkout. In such cases, refunds for the affected items will be issued to the original payment method.

Buyers may cancel their order within 24 hours of placement by contacting customer support. Refunds will be issued to the original form of payment within a reasonable processing time, depending on the payment provider.

Product images shown on the Site are for illustrative purposes only and may not reflect the exact appearance of the item received. Product descriptions are provided to the best of our knowledge but may contain occasional typographical errors. For clarification on any product feature, Buyers are encouraged to contact us through the “Contact Us” section of the Site.

Shipping and Delivery

Once an order is placed, Buyers will receive an estimated delivery date via email. This is an estimate and not a guaranteed delivery timeframe.

LuBlue reserves the right to adjust the delivery date in the event of unforeseen circumstances (e.g., supply chain delays, weather disruptions). In such cases, Buyers will be notified promptly.

Order Delivery

Delivery methods, estimated shipping times, and applicable fees are detailed in the "Shipping" section of our website at www.lublue.shop.

LuBlue ships orders worldwide via trusted third-party logistics providers. Some countries or territories may have delivery restrictions based on local laws, import regulations, or international sanctions. In such cases, the Buyer will be notified, and if delivery proves impossible, the order will be canceled and refunded in full within 10 business days, using the original payment method.

Shipping Costs and Duties

For customers outside the United States, international orders are shipped Delivered Duties Paid (DDP) where possible. This means shipping costs include import taxes and duties in the destination country. Buyers will not need to pay additional customs fees upon receipt in most jurisdictions. However, in some regions, duties or VAT may still be payable by the Buyer depending on local laws.

Shipping rates are calculated at checkout based on the shipping address and selected delivery method.

Delivery Timelines and Responsibility

We do our best to meet expected delivery timelines; however, LuBlue is not liable for delays caused by events beyond our control (e.g. customs holds, weather conditions, carrier delays).

Orders are delivered to the individual named on the order or to another person who can confirm the order details (e.g. full name or order number). Once an order is marked as delivered and accepted, all risk of loss or damage transfers to the Buyer.

Delivery Confirmation and Inspection

When receiving a delivery—whether via courier or postal service—the Buyer (or recipient) must inspect the package before accepting it. If any visible damage, discrepancies, or missing items are discovered, the recipient must:

  1. Document the issue in a written report (damage, missing item, wrong item, etc.),

  2. Photograph the damaged product or packaging,

  3. Request that the courier signs an acknowledgment or provides an official discrepancy report.

Claims regarding shipping damage or fulfillment errors must be made immediately upon delivery. If such claims are not recorded at the time of delivery, LuBlue may consider the order fully and properly fulfilled.

Returns Due to Delivery Issues

If a return is initiated due to damage, defects, or incorrect fulfillment, the Buyer must include the following with the returned package:

  1. A completed return form (provided with every order);

  2. A refund request;

  3. Copy of the order receipt;

  4. Copy of the discrepancy report;

  5. Photos clearly showing the issue;

  6. A third-party evaluation or inspection report (if available).

Once received, LuBlue will review the return request and, if approved, issue a refund to the original payment method.

Transfer of Goods

The sale is considered complete, and LuBlue’s responsibility for delivery fulfilled, once:

  • The goods are handed over to the Buyer or recipient;

  • Or the package is collected at a designated pickup location (e.g., post office or locker).

Shipping is considered a separate service. Any post-delivery issues related to the product’s quality or use will be handled according to our Return Policy and in compliance with applicable U.S. consumer protection laws.

Payment for Goods

All prices on our website are listed in United Arab Emirates Dirhams (AED), Euros (EUR), U.S. Dollars (USD), British Pounds (GBP), or other available currencies depending on your location and selection at checkout. Prices include VAT, import duties, and local taxes where applicable, based on the shipping destination.

Payments must be made in full to the accounts and payment gateways specified by LuBlue at the time of checkout.

Currency and Pricing Accuracy

Product prices are determined by LuBlue and may be updated at any time without prior notice. If a pricing error occurs for a product you have ordered, we will contact you to confirm the order at the corrected price or cancel the order. If we are unable to reach you, the order will be canceled, and a full refund will be issued using the original method of payment.

Refunds typically take up to 10–14 business days, but in rare cases may require up to 45 days depending on the payment provider’s processing time.

Once an order is placed and confirmed, the price is fixed and will not change.

Accepted Payment Methods

We accept the following payment methods:

  • Credit/debit cards (Visa, MasterCard)

  • Apple Pay

  • PayPal

  • Stripe

  • Store Credits (if applicable)

  • Cash on Delivery (available only in select regions)

Payment method availability may vary by country.

Card Payments and Verification

All credit/debit card transactions must be authorized by the cardholder or a person with legal permission. LuBlue may require additional verification for security purposes, and we reserve the right to cancel any order flagged for fraud or unauthorized use.

Please retain a copy of your transaction confirmation and our Terms and Policies for your records.

All payments are securely processed through certified third-party providers. LuBlue does not store your payment information.

Discounts, Promotions, and Store Credits

LuBlue may offer limited-time discounts, promotional codes, or bonus programs. Eligibility criteria, terms, and conditions for discounts or store credits will be published on our site or communicated directly via marketing emails or during the purchase process.

LuBlue reserves the right to modify or cancel any discount program or bonus offer at its discretion.

Returns and Exchanges

We want you to love your order — but if something isn’t quite right, we’re here to help. Returns and exchanges are accepted in accordance with the following conditions:

Return & Exchange Window

You may return or exchange any item within 14 days of receiving your order (not including the delivery date), provided the item meets the conditions listed below.

If your item didn’t work out due to size, style, color, or fit, we offer exchanges or store credit for qualifying products, depending on availability.

Eligibility Conditions

To qualify for a return or exchange, items must meet all of the following:

  1. Be in original condition: unused, unwashed, undamaged

  2. Include all original tags, labels, and packaging

  3. Include all accessories, components, or inserts received with the item

  4. Be accompanied by a purchase confirmation (receipt or order number)

Items that do not meet these criteria may not be eligible for a return or refund.

Returning Items in Good Condition

You may cancel your order at any time before shipment. After receiving your order, you may return any item in its original condition within 14 days.

If the return is approved, we will issue a refund for the cost of the returned items (excluding any delivery fees) within 14 business days after the returned package arrives at our warehouse. Refunds are issued to the original payment method. Depending on your bank, it may take 10 to 45 days for the refund to appear in your account.

For items paid using Cash on Delivery (COD), refunds are issued as store credit only.

Returns of Faulty or Incorrect Items

An item is considered defective if it has a manufacturing flaw or does not match the description provided on our website. Minor variations in design or finish, especially in handmade or limited-run products, are not considered defects.

If you receive a faulty or incorrect item:

  1. Please contact us within 48 hours of delivery via the contact form or email listed in the “Contact Us” section.

  2. Provide photo evidence and describe the issue.

  3. If confirmed, we will cover the cost of return shipping and offer an exchange, replacement, or refund.

  4. Refunds for faulty goods are processed within 14 business days to your original payment method.

We are not able to accept claims for visual defects, missing items, or order discrepancies after the delivery receipt has been signed without comments.

How to Return an Item

Returns must be sent using a trackable method via your local transport company. After completing our electronic return request form, you will receive an invoice and packing instructions by email.

You must include:

  1. The completed return form

  2. A copy of the original receipt or order confirmation

  3. The product(s) carefully packed in the original packaging

  4. For defective items: photographs of the damage, the inspection conclusion (if available), and any other relevant documentation

For more information, visit our Return Policy section on the website.

Responsibility

LuBlue is not liable for any damage, loss, or injury resulting from improper, unintended, or unauthorized use of our products.

We also cannot be held responsible for errors or omissions in the information provided by customers during checkout (e.g., incorrect shipping address, contact information, or payment details). We encourage all customers to double-check their order details before submitting.

Privacy & Personal Data

We respect your privacy. At LuBlue, your personal data is handled with care, in compliance with applicable U.S. federal regulations and Florida state law.

What We Collect

"Personal data" means any information that can directly or indirectly identify you — such as your name, email address, shipping address, phone number, or IP address.

We collect personal data when you:

  1. Place an order

  2. Sign up for emails or SMS

  3. Contact our customer support

  4. Participate in promotions

  5. Interact with our website (e.g., through cookies or analytics tools)

How We Use Your Information

We use your personal data to:

  • Process and ship your orders

  • Contact you with updates about your order

  • Respond to your inquiries and provide customer support

  • Analyze how our website is used and improve user experience

  • Run marketing campaigns and loyalty programs (only with your consent)

  • Comply with legal obligations under U.S. law (e.g., for tax or anti-fraud purposes)

We do not sell your personal data.

Data Sharing and Third-Party Services

We may share your personal data with trusted third parties who help us run LuBlue. These include:

  • Shopify Inc. (our eCommerce platform)

  • Payment processors (e.g., Stripe, PayPal, Apple Pay)

  • Shipping and fulfillment partners

  • Analytics and marketing services (e.g., Google Analytics)

All third parties we work with are required to protect your data and comply with relevant privacy regulations.

If we ever need to transfer your data internationally (for example, if you're shopping from Europe), we take steps to ensure your data is transferred securely and legally.

Marketing Communications

We only send you promotional emails or texts if you’ve opted in — for example, by checking the "I agree" box or subscribing through our site. You can unsubscribe anytime:

  • By clicking the “Unsubscribe” link in any email

  • By replying “STOP” to an SMS

  • Or by emailing us directly at loveyou@lublue.shop

We’ll process your unsubscribe request promptly.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct or update your data

  • Request deletion of your data (subject to legal retention obligations)

  • Limit or object to how we use your data

  • Request a copy of your data in a portable format

To exercise these rights, email us at loveyou@lublue.shop. We will respond within a reasonable time, typically within 30 days.

Data Storage & Retention

We keep your personal data only as long as needed to fulfill the purposes outlined above or to comply with legal obligations (for example, tax recordkeeping requirements). Typically, this is up to 5 years from your last interaction with us, unless laws require otherwise.

When we no longer need your data, we delete or anonymize it securely.

Security Measures

We take reasonable precautions to protect your personal data from loss, misuse, unauthorized access, or disclosure — including encryption, secure servers, and regular audits of our systems.

Still, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Contact

For any questions about your personal data or to reach our Data Protection Officer, please contact:

Vorobyev Group LLC
Registered in the State of Florida
Email: loveyou@lublue.shop
www.lublue.shop

Effective Period of This Offer

This offer becomes legally binding when you — the Buyer — place an order through our website. Your action signifies acceptance of our Terms. The agreement remains in effect until you or we choose to end it, in accordance with the terms outlined below.

Additional Terms

Transfer of Rights

LuBlue reserves the right to assign or transfer its rights and obligations under this agreement — for example, to partners, logistics providers, or successors — as permitted by law. This will never affect your consumer rights or the quality of service you receive.

Service Availability

While we do everything possible to ensure our website is up and running smoothly, there may be times when some or all of our services are temporarily unavailable — such as during maintenance, upgrades, or unforeseen technical issues. We appreciate your understanding and patience during these times.

Customer Inquiries & Dispute Resolution

If you have a question, concern, or claim, we encourage you to contact us first at hello@lublue.shop. We're here to help and always aim to resolve matters quickly and fairly.

If a dispute cannot be resolved informally, it will be handled in accordance with the laws of the State of Florida, USA, with venue in a court of competent jurisdiction located in Florida.

Severability

If any provision of this Agreement is found by a court to be invalid or unenforceable, that will not affect the validity of the remaining provisions. The rest of the terms will remain in full force and effect.